Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you fill out any of our forms — including the Contact Form, Book Free Consultation Form, or Free Assessment Form — or reach out via WhatsApp, you may provide the following personal information:

• Full name
• Email address
• Phone number (including WhatsApp number)
• Educational qualifications and academic history
• Preferred study destination and course preferences
• Budget range and financial considerations
• Passport details (when applicable for visa processing)
• Academic transcripts and supporting documents
• Any additional information you voluntarily share during consultations

1.2 Information Collected Automatically

When you visit our website, certain data is collected automatically through cookies and analytics technologies:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Device information (desktop, mobile, tablet)
• Pages visited, time spent on each page, and navigation path
• Referral source (how you arrived at our website)
• Date and time of access

1.3 WhatsApp Interactions

When you contact us via our WhatsApp inquiry button, we may collect your WhatsApp display name, phone number, and the content of your messages. This data is processed by WhatsApp (a Meta Platforms, Inc. service) and is subject to WhatsApp's own privacy policy in addition to ours.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and consultation requests
• To provide personalised overseas education counselling and guidance
• To assist with university admissions, visa applications, and document processing
• To communicate updates regarding your application status and relevant opportunities
• To send service-related notifications via email, phone, or WhatsApp
• To improve our website, services, and user experience based on analytics data
• To comply with applicable legal and regulatory requirements
• To protect our legitimate business interests and prevent misuse of our services

3. Cookies & Analytics

Our website uses Google Analytics (implemented via Google Tag Manager) to understand how visitors interact with our site. Google Analytics uses cookies — small text files placed on your device — to collect anonymised and aggregated usage data.

The analytics cookies we use include:

• _ga — Distinguishes unique users (expires after 2 years)
• _ga_* — Maintains session state (expires after 2 years)
• _gid — Distinguishes unique users (expires after 24 hours)
• _gat — Throttles request rate (expires after 1 minute)

We do not use any Meta Pixel, advertising cookies, or remarketing technologies on our website. For more details, please refer to our Cookie Policy.

4. Data Storage & Security

Your personal information is stored on secure servers located in India. We implement industry-standard security measures, including:

• SSL/TLS encryption for all data transmitted through our website
• Restricted access controls — only authorised personnel can access personal data
• Regular security reviews and updates to our data protection practices
• Secure storage of physical documents such as transcripts and passport copies

While we take every reasonable precaution to protect your data, no method of transmission or storage over the internet is completely secure. We cannot guarantee absolute security, but we are committed to safeguarding your information to the best of our ability.

5. Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties for marketing purposes. Your data may be shared only in the following limited circumstances:

• Universities & educational institutions — When you authorise us to submit applications on your behalf
• Embassies & consulates — As part of visa application processing with your explicit consent
• Service partners — Such as document translation or courier services, strictly as needed to fulfil your service request
• Google Analytics — Anonymised, aggregated usage data is shared with Google for analytics purposes
• Legal obligations — When required by law, court order, or government authority

6. Communication Consent

By submitting your contact details through any of our forms or by initiating a conversation via WhatsApp, you consent to receiving communications from BS Global Bridge regarding:

• Responses to your enquiries and consultation requests
• Updates on your application progress and service status
• Relevant educational opportunities, deadlines, and new services

7. Your Rights

In accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (as notified and enforced), you have the following rights:

• Access — Request a copy of the personal data we hold about you
• Correction — Request correction of any inaccurate or incomplete information
• Deletion — Request deletion of your personal data, subject to legal retention requirements
• Objection — Object to the processing of your data for specific purposes
• Withdrawal of consent — Withdraw previously given consent for data processing or communications

To exercise any of these rights, please contact us using the details provided below.

8. Children's Privacy

Our services are intended for individuals aged 16 and above. We do not knowingly collect personal information from children under the age of 16 without parental or guardian consent. If we become aware that we have inadvertently collected data from a child under 16, we will take prompt steps to delete such information.

If you are a parent or guardian and believe your child has provided personal information to us without your consent, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. Any material changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us: